Frequently Asked Questions

	Questions
Retirees and former employees who are currently receiving pension benefits	1-6
Retirees and former employees who are not currently collecting pension benefits	7-9

Retirees and former employees who are currently receiving pension benefits

1. Whom should I contact if I do not receive my pension check?
   Aetna mails pension checks for receipt by the first of the month. If you have not received your check by the tenth of the month, contact Aetna directly at (800) 952-2700.

2. Whom should I contact if I want to change my tax withholding?
   Complete the appropriate tax withholding forms below and mail them directly to Aetna:
   • Federal Tax Withholding form W4P (PDF: 164KB)
   • State Tax form, if you live in a state with a state income tax. Links to the forms for CT and MA are identified below.
     • CT (PDF: 256KB)
     • MA (PDF: 42KB)

   Address:
   Aetna, Inc.
   Large Case Pensions
   151 Farmington Avenue
   Hartford, CT 06156-0665
   

3. Whom should I contact to change the address to which my pension payments are mailed?
   Complete a Personal Information Change form and mail, e-mail, or fax it directly to an NU Benefits Representative. The address information is included on the form.

4. Whom should I contact if I want to enroll for direct deposit of my pension check into my bank account?
   Complete the Electronic Funds Transfer form (PDF: 37KB) and send it to Aetna at the address listed on the form. This form also can be used to change the account to which your pension benefits are deposited.

5. Why did my pension payment go down?
   There are only two situations in which your pension payments go down, 1) increased deductions, or 2) you elected the level income option of pension payment and attained age 62 or your full Social Security Retirement age, depending on the option you chose. If neither of these situations occurred, contact Aetna directly at (800) 952-2700.

6. How can I increase my pension payments?
   If you have company-paid retiree life insurance, you can convert all or a portion to monthly pension income. You can do this at any time in retirement, but once you have converted the life insurance to pension income, you cannot convert it back to life insurance. Find out more information about life insurance conversion.

   You may also want to consider what, if any, changes you can make to your current pension deductions, such as supplemental life insurance premiums, health premiums, and tax withholding.

Retirees and former employees who are not currently collecting pension benefits

7. I was not retirement-eligible when I left the company, but I have a vested pension benefit. How old do I have to be to start collecting my vested pension benefit?
   Former employees with a vested pension benefit whose employment termination occurred prior to being retirement-eligible can begin collecting a monthly pension benefit starting on the first of the month following their 55th birthday. The monthly benefit will be reduced to reflect that they are commencing the benefit prior to age 65, the normal retirement age under the NUSCO Retirement Plan. The reduction factors are identified in the NUSCO Retirement Plan SPD (PDF: 131KB).

8. How can I find out what my monthly pension benefit would be for the dates I am considering?
   You can request a pension estimate for the dates you are considering by completing a Request for Pension Estimate form and sending it to an NU Benefits Representative by mail, e-mail, or fax. The address information is included on the form.

9. What forms must I complete to begin receiving my pension benefit?
   You must complete:
   • Request to Commence Pension Benefit form
   • Federal Tax Withholding form W4P (PDF: 164KB)
   • State Tax form, if you live in a state with a state income tax. Forms for CT and MA are linked below.
   • CT (PDF: 256KB)
   • MA (PDF: 42KB)

Send your completed forms to an NU Benefits Representative by mail, e-mail, or fax. The address information is included on the Request to Commence Pension Benefit form.