Contact Information

The chart below identifies whom you should contact for some of the more frequently asked benefit questions. Contact information follows the chart.

Topic	Contact
Report a change in your covered dependents (marriage, divorce, birth of a child, graduating senior, etc.)	HR Service Center
Report the death of a dependent	HR Service Center
Verify a dependent's eligibility for coverage	HR Service Center
Report a lost or stolen ID card or request additional ID cards	Carrier
Identify a doctor/dentist/pharmacy who participates in the network	Carrier
Question how a specific benefit is covered	Carrier
Inquire about general plan provisions	HR Service Center
Question why a claim was denied	Carrier
Appeal a carrier's final claim denial	HR Service Center
Question monthly medical premiums

Carrier Contact Information
Dental Delta Dental of New Jersey	(877) 305-9486	www.deltadentalnj.com
Medical CIGNA	(800) 564-7642	www.cigna.com
Mental Health and Substance Abuse CIGNA Behavioral Health	(800) 888-2998	www.cignabehavioral.com
Prescriptions Express Scripts	(800) 825-4879	www.express-scripts.com
HR Service Center
You can reach the HR Service Center by submitting a secure web form or by fax: Secure web form: HR Service Center Fax: (860) 665-5418 HR Service Center Representatives are available by telephone from 8:00 a.m. to 4:30 p.m. on business days by calling (860) 665-5660 or toll-free (800) 841-8684.