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Health Benefits
If you disagree with a carrier's decision, you must first try to resolve the issue with the carrier directly by following the carrier's appeals process. If you disagree with the carrier's final decision, you may file an appeal with the Plan Administrator. Please call the HR Service Center at 860-665-5660 or toll-free at 800-841-8684.
Retirement Plan (Pension)
If you think you are not receiving plan benefits to which you are entitled, you can make a claim in writing. Follow the procedures as outlined on page 21 of the Northeast Utilities Service Company Retirement Plan Summary Plan Description  (PDF: 119KB).
401k Plan
If you think you are not receiving plan benefits to which you are entitled, you can make a claim in writing. Follow the procedures as outlined on page 27 of the Northeast Utilities Service Company 401k Plan Summary Plan Description (PDF: 100KB).
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